OpenAI’s artificial-intelligence (AI) chatbot, ChatGPT, recently emerged as the most successful example yet of the power of large language models (LLM). With promise to influence a vast set of use cases, ChatGPT redefines the possibilities for how AI applicationswill transform human experience. But in one way ChatGPT is no different from other novel technologies: Organizations will need to harness the right skills, perspectives, and tools if they’re to use ChatGPT efficiently while maximizing the value of the innovation it can provide.
